Frequently Asked Questions
We understand you may have questions about your visit. Explore our frequently asked questions to learn more about appointments, treatments and what to expect at Cygnet Dermatology.
Getting to Your Appointment
Where is Cygnet Dermatology located?
Cygnet Dermatology is located at:
287 Turton Road
New Lambton NSW 2305
Our clinic entrance and patient parking are located at the rear of the building.
Where can I park whilst attending my appointment?
Patient parking is available at the rear of the clinic, with signage directing you to the designated parking area upon arrival. If our car park is full, unrestricted street parking is available on Turton Road, or across the road at McDonald Jones Stadium.
Is there accessible access available?
Yes. Cygnet Dermatology offers accessible entry and an accessible parking space for patients with mobility requirements. If you require assistance prior to your appointment, please contact our reception team.
How can I get to the clinic if I do not drive?
The clinic is accessible via public transport, rideshare services, and taxi services. We are conveniently located in New Lambton with nearby bus routes available.
Appointments & Referrals
How do I make an appointment?
Appointments can be made by contacting our reception team by phone.
A valid referral from your GP or referring specialist is required prior to your appointment.
What should I bring to my appointment?
Please bring:
- Your Medicare card
- Your referral letter
- Concession or Health Care Card (if applicable)
- A list of current medications
- Previous test results, pathology, or specialist reports
What should I wear to my appointment?
We recommend wearing comfortable clothing to your appointment. You may be asked to change into a gown if required.
For full skin examinations, we request that patients attend without makeup or nail polish where possible.
Do I get an appointment reminder?
You will receive an SMS reminder one week before your appointment. Please reply within 48 hours to confirm your attendance.
Do I need a referral to see a dermatologist?
Yes. A valid referral from your GP or referring specialist is required to access Medicare rebates for your consultation.
How long is my referral valid for?
GP referrals are valid for 12 months unless otherwise specified. Referrals from another specialist are valid for 3 months.
Fees & Payments
Is Cygnet Dermatology a bulk billing clinic?
No. Cygnet Dermatology is a private billing practice.
Can I receive a Medicare rebate?
Yes. Medicare rebates apply for eligible consultations when you have a valid referral from your GP or referring specialist. Where a Medicare item number is billed, a rebate is generally available with a current referral and valid Medicare Card.
Can I claim through private health insurance?
Private health insurance rebates are generally not available for outpatient dermatology consultations.
When is payment required?
Full payment is required on the day of your appointment. Medicare rebates are processed after payment. We process rebates online and they are generally paid within 2 business days.
What are your consultation and treatment fees?
The following fees apply from 1 September 2026. These prices are a guide only. Your final fee will depend on the services provided and the Medicare item numbers billed. Procedures and treatments may incur additional fees.
| Service | Fee type | Clinic fee | Medicare rebate* | Estimated cost to you* |
|---|---|---|---|---|
| Standard consultation Item 104 | Private | $340.00 | $88.40 | $251.60 |
| Pensioner/concession | $292.00 | $88.40 | $203.60 | |
| Follow-up consultation Item 105 | Private | $276.00 | $44.45 | $231.55 |
| Pensioner/concession | $234.00 | $44.45 | $189.55 | |
| Biopsy Item 30071 | Private | $305.00 | $53.20 | $251.80 |
| Pensioner/concession | $262.00 | $53.20 | $208.80 | |
| Cryotherapy – 10 or more lesions Item 30192 | Private | $146.00 | $40.25 | $105.75 |
| Pensioner/concession | $103.00 | $40.25 | $62.75 |
*Medicare rebates are indicative and depend on the Medicare item number billed, patient eligibility and current Medicare requirements.
Medicare Safety Net
Patients who have reached the Extended Medicare Safety Net may receive a higher Medicare benefit for eligible out-of-hospital services. The additional benefit varies depending on the item billed and any applicable Medicare benefit cap.
Learn about the Medicare Safety Net →Procedures & Results
Will I receive a treatment or procedure on the same day as my consultation?
This will depend on your condition and the recommendation of your dermatologist. Some procedures may be performed on the day, while others may require a separate appointment.
How long for pathology or histology results to become available?
Results are generally available within 1–2 weeks. Our team will advise you if a follow-up appointment is required.
Do you perform skin cancer checks?
Yes. Our dermatologists provide comprehensive skin examinations and assessment of suspicious skin lesions.
Clinic Policies
What is your cancellation policy?
- We understand that life is busy, and plans can change. If you need to cancel or reschedule your appointment, we kindly ask that you contact us at least 48 hours in advance. This allows us to offer the appointment to another patient on our waiting list who may need timely care.
- Late cancellations or missed appointments will incur a $150 fee.
Thank you for your understanding and for supporting access to timely medical care for all our patients.
What is your patient data and privacy policy?
Please see our Privacy Policy here.