Patient Information
Appointments can be booked by contacting our clinic directly. Please call 02 4913 5938 between Monday – Thursday 8am – 4pm and one of our friendly staff will assist you.
Location & Parking
Location
Cygnet Dermatology is located at 287 Turton Road, New Lambton, next to the service station and opposite McDonald Jones Stadium.
Patient parking is available at the rear of the clinic. If our car park is full, unrestricted street parking is available on Turton Road, or across the road at McDonald Jones Stadium.
Public transport
The nearest bus stop is on Turton Road, approximately 200 metres from the clinic. Bus routes 27 and 266 service this stop, providing connections from Broadmeadow, Wallsend, Newcastle University, Newcastle and West Wallsend.
Referrals
Cygnet Dermatology is a specialist dermatology clinic. A referral from your GP or another specialist is required to see our doctors.
If you have a valid referral, it can be sent to our clinic prior to your appointment. If possible, please bring a printed copy of your referral to your appointment.
Referrals can be sent via:
Email: referrals@cygnetdermatology.com.au
Fax: 02 4005 4115
Once received, it will be triaged by our clinical team, and we will contact you to arrange an appointment.
Appointment reminders and confirmations
You will receive an SMS reminder one week before your appointment. Please reply within 48 hours to confirm your attendance. Appointments that are not confirmed within 48 hours of receiving the reminder may be cancelled.
If you need to reschedule or cancel your appointment, please contact our reception team as soon as possible so the appointment can be offered to another patient.
Please let us know if your contact details have changed to ensure you receive important appointment reminders and updates.
Preparing for Your Appointment
To help us provide the best possible care, we kindly ask that you arrive 10–15 minutes prior to your appointment time to complete any required paperwork.
Please bring your referral (it is best to have a copy of the referral just in case it hasn’t been sent to the clinic prior to your appointment), or ensure it has been sent to the clinic prior to your appointment, along with a current list of medications and any relevant pathology results, imaging, or previous specialist correspondence relating to your skin condition.
If you are attending for a skin check or assessment, we recommend wearing minimal makeup and removing nail polish where possible to assist with examination.
Fees & Medicare
Consultation and treatment fees vary depending on the services provided and the Medicare item numbers billed. Medicare rebates may be available for eligible services, and patients who have reached the Extended Medicare Safety Net may receive a higher benefit.
For current clinic fees, estimated out-of-pocket costs, and further information about Medicare rebates, please visit our Frequently Asked Questions page.
Cancellation Policy
We understand that life is busy, and plans can change.
If you need to cancel or reschedule your appointment, we kindly ask that you contact us at least 48 hours in advance. This allows us to offer the appointment to another patient on our waiting list who may need timely care.
Late cancellations or missed appointments may incur a $150 fee.
Thank you for your understanding and for supporting access to timely medical care for all our patients.
Do you have other questions? Please see our Frequently Asked Questions